Returns & refunds

Questions about your order? Contact us at [email protected] or call/text

689-361-0373, Monday–Friday, 9am–9pm EST. Please allow up to 24 hours for email responses.

RETURN ELIGIBILITY

We accept returns on unworn hair extensions in original condition within 7 days of delivery. To be eligible:

All hair ties/tags/ and or elastics must be attached and uncut

Extensions must be unaltered and uninstalled

Item must not be a Final Sale item

We do not accept returns on used, altered, or damaged extensions, or items with cut or missing elastics.

REFUNDS

Approved returns are refunded to the original payment method for the item cost only. The following are non-refundable and will be deducted from your refund where applicable:

Original shipping cost paid at checkout

Shipping-related taxes

$8 return shipping fee (prepaid label provided by Mane Privé Hair Co)

$12 restocking fee

No exchanges are offered. If you'd like a different item, please place a new order after your return is processed.

RETURN SHIPPING

Mane Privé Hair Co will provide a prepaid return shipping label once your return is approved. The cost of the label ($8) will be deducted from your refund.

RESTOCKING FEE

All returns are subject to a $12 restocking fee, which will be deducted from your refund.

FINAL SALE ITEMS — NOT ELIGIBLE FOR RETURN

The following items are final sale and cannot be returned or refunded:

Heatless curling rods

Creaseless hair clips

Wide tooth combs

HOW TO INITIATE A RETURN

Email [email protected] with your order number and reason for return. Returns that have not been pre-approved will be denied and the item will be shipped back at the customer's expense.

Note: We want to assist you as quickly as possible! To avoid any delays, please reach out using the email address linked to your order, and through one channel at a time — phone or email.